1. Login to our website using one of the methods below (A or B)
Either Sign In or fill out the information below to access your order.
NOTE: Shoes must be in resellable condition, unworn or they will be disposed of and you will not get a refund! (with the exception of defects and shoes with a comfort guarantee.
2. Select the order number that contains the item(s) on the next page.
Click on the order number
Select the item(s) on the order you want to send back.
3. Print the return form or email it.
Enclose a copy of the return form with the item being returned. We email this to you if you don't have a printer handy.
4. If you are in the USA, you will receive a USPS/FedEx return label.
We offer Free Return Shipping on certain brands. Exchanges are free for all brands. The return shipping label will work with both USPS or FedEx, please give the package to whomever is most conveinient for you. You can also ship it back any other method, just be sure to keep the tracking number.
5. Print or Email the Return Label & Return Form
You can either print the Form & Label now or have it emailed to you or someone else.
6. Tape postage to the shipping carton.
Please do not tape postage to shoe boxes, doing so will result in a restocking fee.