Please visit the Custom Orthotic Selector tool if you haven't already. Feel free to change the selections below.

Order Fulfillment Process / Delivery Time

1. You order the orthotics.
2. We ship you the materials to create an impression of your foot (instructions, impression kit, questionnaire, return shipping label).
3. You fill out the questionnaire and follow the instructions to create impressions of your feet.
4. Make a trace of your shoe's insoles, old orthotics, or foot on the back of the questionnaire so can determine the length and width for your new pair.
5. You seal the impression kit with provided shipping tape & affix the provided return postage label to the box.
6. You then hand the impression kit to your local postman or post office.
7. We receive the impression of your feet.
8. The orthotics lab creates the finished orthotics.
9. Finally, the orthotics are shipped to you.

Delivery of orthotics usually takes 10-14 days after getting the foam impression kit back from you. Shipping is ~$12.95 for Continental US.

Orthotic Material

The insole is individually machined out of specially tailored densities of Ethylene Vinyl Acetate. This material is commonly used in the mid-soles of athletic shoes. It is comfortable and very resistant to breakdown. We top off this foundation with a variety of topping materials, see picture and table below. Each finished insole is hand sanded to fit into the desired shoe.

Use / Types of Shoes

You can use in all type of activities after fully broken in, which usually takes about 2 weeks.

Any shoe with a removable insole will work just fine. Please remove the original insole and replace it with the finished orthotic. Some shoes without removable insole will work as well. This device can be used in a shoe without a removable insole.

The things to be aware of for shoe without a removable insole are:

• The interior of the shoe should be relatively flat.
• The orthotic you order should be 3/4 length.
• The design of the shoe should be such that it does not deform the finished insole. A good example of this would be a high heel pump with a dramatic curve to the arch. This will deform the finished insole and not be comfortable.

Foot Sizes

The impression kit accommodates feet up to 13.5 inches long and 5.5 inches wide.

Orthotic Top Covers

Densities

Soft provides the most comfort and is typically used by elderly patients. Medium is suitable for most people. Firm should be used by heavyset people or for those who need the extra support. The Dual-1 provdes Firm support in the heel section and medium support everywhere else. Dual-2 provides more support under the arch and heel. See picture below for additional explaination.

See our help section on orthotics for frequently asked questions.